Terms & Conditions

Welcome to Swirl Tasty. By using this website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before completing your order.

1. Orders

• Customers are responsible for checking all order details before completing the purchase, including the product, quantity, flavors, colors, names, ages, and any other customization details.
• Certain products may be customized according to the options available on the product page.
• Once an order has been confirmed, changes may not be possible if preparation has already started.
• Orders will be prepared according to the information and specifications provided by the customer.

2. Products & Customization

• Product colors, decorations, and designs may vary slightly from the images displayed on the website due to screen settings and the handmade nature of some products.
• For customized products, customers are responsible for ensuring that names, ages, messages, and other details provided for customization are correct.
• Minor design adjustments may be made when necessary while maintaining the overall appearance of the requested product.

3. Prices & Payment

• All prices displayed on the website are the prices applicable at the time the order is placed.
• Payment must be completed through the available payment methods on the website to confirm the order.
• Swirl Tasty reserves the right to change product prices or promotional offers at any time. Such changes will not affect orders that have already been confirmed.

4. Delivery & Collection

• Orders will be delivered to the address provided by the customer during checkout.
• Customers are responsible for providing an accurate delivery address and a valid contact number.
• Delays caused by the customer being unavailable or providing incorrect delivery information may affect the delivery time.
• Fresh and customized products should be collected or received at the scheduled time and stored according to the appropriate storage instructions.

5. Cancellation & Order Changes

• Customers may request to cancel or modify an order before preparation begins, subject to the order status.
• Once preparation has started, cancellation or modification may not be possible, particularly for customized or made-to-order products.

6. Returns & Replacements

Due to the nature of fresh, perishable, and customized food products, certain products may not be eligible for return or replacement after delivery or collection.

If there is an issue with your order or you receive a product that does not match your confirmed order, please contact Swirl Tasty as soon as possible and provide clear details and photographs of the product when requested. Each case will be reviewed and handled appropriately.

7. Allergens

For the safety of our customers, we aim to provide information regarding allergens associated with the ingredients used in our products whenever possible.

Our products may contain ingredients that can cause allergic reactions, including, but not limited to:

• Milk and dairy products
• Eggs
• Wheat and gluten-containing cereals
• Peanuts
• Tree nuts
• Soy
• Fish
• Crustaceans and mollusks

Allergen information may vary depending on the product and the ingredients used in its preparation.

Please be aware that there may also be a risk of cross-contact with allergens due to the use of shared equipment, utensils, preparation areas, or facilities.

If you or the person consuming the product has a food allergy or specific dietary concern, please contact us before placing your order to inquire about the ingredients and allergen information available for the specific product.

We cannot guarantee that any product is completely free from all allergens or traces of allergens.

8. Product Quality & Food Safety

• Products are prepared with appropriate attention to food safety and quality standards.
• Customers are responsible for following any storage instructions provided upon receiving their order.
• Once the product has been delivered or collected, customers are responsible for storing and handling it appropriately.

9. Website Content

All images, designs, text, graphics, and other content available on the Swirl Tasty website are intended for use on the website and may not be copied, reproduced, or reused without prior permission.

10. Changes to the Terms & Conditions

Swirl Tasty reserves the right to update or modify these Terms & Conditions whenever necessary. Any changes will become effective once they are published on the website.

11. Contact Us

If you have any questions regarding our products, orders, ingredients, or allergen information, please contact Swirl Tasty through the contact details available on our website.